1.OrgCultureStructureDesignPart1Fall09

1.OrgCultureStructureDesignPart1Fall09 - Part 4-Organizing...

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Part 4-Organizing (Connecting People to People) What is organizational culture? Two Levels: Visible and Invisible Culture Preferences Definitions Previous Data Culture Strength jetBlue The Importance of Culture to Organizational Outcomes
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Connecting People to People is about helping employees/team members create/ maintain networks of people (internal/ external) who add value to their work and ultimately value to the organization…
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To keep satisfaction high, CEO Jim Goodnight convened an employee committee representing all major SAS divisions. Its mission: to help executives understand employee issues.
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Think about a place you are working or have worked… “So, what is it like to work there?”
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Most often culture is what answers the question… “So, what is it like to work there?” Organizational Culture : The shared attitudes and perceptions in an organization that are based on a set of fundamental values. An organization’s personality. Two Levels Visible Invisible
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Visible: Observable Artifacts (Why are they Important?) Symbols (Swoosh; Apple; Dark Suit, White Shirt, Tie, although not in last 10 years) Stories/Legends/Myths Heroes Rites and Rituals (Walmart chant; UPS-3 minute mandatory meeting every morning between driver/ package handler and manager)
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Invisible: Espoused Values : beliefs, philosophy, norms that an organization explicitly states (espoused vs. enacted) Basic Underlying Assumptions : taken for granted beliefs, philosophies, norms that are ingrained and acted upon without much thought (hardest to change)
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Vision and Values for both companies included terms such as… Creativity Competitiveness People Integrity Excellence “Rank & Yank”: GE fired bottom 10%, Enron fired bottom 20% Both had admired CEOs: Jack Welch and Jeff
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This note was uploaded on 05/17/2011 for the course MAN 3025 taught by Professor Lepine during the Fall '07 term at University of Florida.

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1.OrgCultureStructureDesignPart1Fall09 - Part 4-Organizing...

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