HEC- University of Liege-EMBATaiwanModule Title: Title: Human Resource ManagementCourse Code: EMBA512Professor: Lee, Hung- HuiSubmitted by: At Date of: 2019. 08. 19
ThalysWhat is the main “work coordination mechanism” used by this engine store?·In this case, how can you get the role of team leader?ANS:This case study shows that when problems occur in the manufacturing test process, it is easy to see that Thalys' manager uses “pay attention to standardwork” to ensure that all work is done. The staff follows the standard operating procedures in the operating manual, which describes all the procedures in detail. Maintenance personnel should strictly follow all rules and carefully repair high-speed trains. Because trains must be safe and highly accurate, Thalys workers must complete their tasks step by step, with every step of the inspection details and even very small gap tires with a safety factor that is precisely controlled. The role of the team leader manager is to let all operatorsunderstand the standard process and confirm that his employees are performing the process correctly to ensure that the train runs safely. Therefore, the manager in the video observes the work of his employees very carefully. He examines every detail and even asks his workers to make sure they understand their work and perform the process correctly.McDonald'sWhat is the main “work coordination mechanism” for coordinating employee work at (operator level)?· What is the main “inter-unit contact mechanism” used by McDonald's (unit level)?1. McDonald's has a set of “standardized process operations” called SOPs to determine consistency requirements, as the film mentions that Big Mac Burgers require 28 grams of vegetables each, 2 pieces of cheese and meat size and the final sauce added. The staff was also taught to wash their hands in some cases and even use a brush to clean the nails. Each behavior has a standard operating procedure. Their employees are trained and able to get used to their standard processes and naturally work this way. McDonald's hasa very entire manpower training course, which covers employees at the operational level and can quickly and accurately enter the work position. Teaminteraction is quick and efficient. It must also be remembered that the company's long-term education staff follows the gold iron ¬ _ Quality, Service, Cleanness to ensure the satisfaction of all customers and to establish the brand image of McDonald's and the concept of continuous operation.2. Using performance control, the company headquarters checks and checks
the way of in-depth understanding of the operations of each point to achieve performance rewards, and vote for outstanding personnel in a timely and appropriate manner to give honorable praise.