EMBA 512 Human Resource Management _Assignment_Bobby_EN.docx - HEC University of Liege-EMBA Taiwan Module Title Title Human Resource Management Course

EMBA 512 Human Resource Management...

This preview shows page 1 - 4 out of 9 pages.

HEC- University of Liege-EMBA Taiwan Module Title: Title: Human Resource Management Course Code: EMBA512 Professor: Lee, Hung- Hui Submitted by: At Date of: 2019. 08. 19
Image of page 1
Thalys What is the main “work coordination mechanism” used by this engine store? ·In this case, how can you get the role of team leader? ANS: This case study shows that when problems occur in the manufacturing test process, it is easy to see that Thalys' manager uses “pay attention to standard work” to ensure that all work is done. The staff follows the standard operating procedures in the operating manual, which describes all the procedures in detail. Maintenance personnel should strictly follow all rules and carefully repair high-speed trains. Because trains must be safe and highly accurate, Thalys workers must complete their tasks step by step, with every step of the inspection details and even very small gap tires with a safety factor that is precisely controlled. The role of the team leader manager is to let all operators understand the standard process and confirm that his employees are performing the process correctly to ensure that the train runs safely. Therefore, the manager in the video observes the work of his employees very carefully. He examines every detail and even asks his workers to make sure they understand their work and perform the process correctly. McDonald's What is the main “work coordination mechanism” for coordinating employee work at (operator level)? · What is the main “inter-unit contact mechanism” used by McDonald's (unit level)? 1. McDonald's has a set of “standardized process operations” called SOPs to determine consistency requirements, as the film mentions that Big Mac Burgers require 28 grams of vegetables each, 2 pieces of cheese and meat size and the final sauce added. The staff was also taught to wash their hands in some cases and even use a brush to clean the nails. Each behavior has a standard operating procedure. Their employees are trained and able to get used to their standard processes and naturally work this way. McDonald's has a very entire manpower training course, which covers employees at the operational level and can quickly and accurately enter the work position. Team interaction is quick and efficient. It must also be remembered that the company's long-term education staff follows the gold iron ¬ _ Quality, Service, Cleanness to ensure the satisfaction of all customers and to establish the brand image of McDonald's and the concept of continuous operation. 2. Using performance control, the company headquarters checks and checks
Image of page 2
the way of in-depth understanding of the operations of each point to achieve performance rewards, and vote for outstanding personnel in a timely and appropriate manner to give honorable praise.
Image of page 3
Image of page 4

You've reached the end of your free preview.

Want to read all 9 pages?

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern

Stuck? We have tutors online 24/7 who can help you get unstuck.
A+ icon
Ask Expert Tutors You can ask You can ask You can ask (will expire )
Answers in as fast as 15 minutes