BUSN 6110 Spring 2011 Midterm Test

BUSN 6110 Spring 2011 Midterm Test - Name:_ _ BUSN 6110...

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Name:____ ___ BUSN 6110 – Directed Studies Operations and Project Management Midterm April 22, 2011 TRUE/FALSE (One Point Each) 1. All organizations, including service firms such as banks and hospitals, have a production function. TRUE 2. Customer interaction is often high for manufacturing processes, but low for services. FALSE 3. Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives. TRUE 4. To attract and retain global talent, and to expand a product's life cycle, are both reasons to globalize. TRUE 5. SWOT analysis identifies those activities that make a difference between having and not having a competitive advantage. False 6. By their very nature, projects have a limited lifetime, and that sets project management apart from the management of more traditional activities. TRUE 7. Forecast including trend is an exponential smoothing technique that utilizes two smoothing constants: one for the average level of the forecast and one for its trend. TRUE 8. Demand cycles for individual products can be driven by product life cycles. TRUE 9. The goal of the product decision is to develop and implement a product strategy that meets the needs of the marketplace with a competitive advantage. TRUE 10. The "make-or-buy" decision distinguishes between what an organization chooses to produce and what it chooses to purchase from suppliers. TRUE
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11. The customer may participate in the design of, and in the delivery of, services. TRUE 12. An improvement in quality must necessarily increase costs. FALSE 13. Quality is mostly the business of the quality control staff, not ordinary employees. FALSE 14. Optical checkout scanners and ATMs are examples of technology's impact on services. TRUE 15. In selecting new equipment and technology, decision-makers look for flexibility—the ability to respond with little penalty in time, cost, or customer value. TRUE 16. Unfavorable exchange rates can offset other savings in a location decision. TRUE MULTIPLE CHOICE (One Point Each) 17. Operations management is applicable D a. mostly to the service sector b. to services exclusively c. mostly to the manufacturing sector d. to all firms, whether manufacturing and service e. to the manufacturing sector exclusively 18. Which of the following is not an element of the management process? D a. controlling b. leading c. planning d. pricing e. staffing 2
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19. Which of the following is not one of The Ten Critical Decisions of Operations Management? D a. Layout strategy b. Maintenance c. Process and capacity design d. Mass customization e. Supply chain management 20. A business’s stakeholders, whose conflicting perspectives cause ethical and social dilemmas, include E a. lenders b. suppliers c. owners d. employees e. all of the above 21. Multinational organizations can shop from country to country and cut costs through E a. lower wage scales b. lower indirect labor costs c. less stringent regulations d. lower taxes and tariffs e. all of the above
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BUSN 6110 Spring 2011 Midterm Test - Name:_ _ BUSN 6110...

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