ch 8 - Question 1 1 out of 1 points is the process of...

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Question 1 1 out of 1 points _____________ is the process of planning, implementing and controlling the efficient, cost-effective flow of materials, in-process inventory, finished goods and related information from the point of consumption to the point of origin for the purpose of recapturing value or proper disposal. Selected Answer: Reverse logistics Correct Answer: Reverse logistics Question 2 0 out of 1 points Which of the following is the primary focus of a call center operation? Selected Answer: Order taking Correct Answer: Caring for customer needs Question 3 1 out of 1 points _______ involves all activity associated with a product/service after the point of sale, the ultimate goal to optimize or make more efficient aftermarket activity, thus saving money and environmental resources while boosting loyalty. Selected Answer: Customer service Correct Answer: Customer service Question 4 0 out of 1 points When dealing with product returns, your least preferred choice of action would be to: 1
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This note was uploaded on 05/19/2011 for the course BUSINESS L 3540 taught by Professor Angstead during the Spring '10 term at Missouri State University-Springfield.

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ch 8 - Question 1 1 out of 1 points is the process of...

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