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UP IE 197 2 - Operations Strategy for students

UP IE 197 2 - Operations Strategy for students - Four...

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5/19/11 Operations Strategy
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5/19/11 Framework for Understanding Operations Management Operatio n’s strategic objective s Operation ’s competitiv e role & position Customer s Input resources Output Products/service s Input transformed resources Materials Information Customers ======= Facilities Staff Inputs transformin g resources Environment Operation s Mgt Operation s Strategy 22 UP 1- Operations Mgt.pptx
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5/19/11 Operations Strategy Operations strategy reconciles the requirements of the market with the capabilities of operations resources Operations Resources Operati ons Strateg y Mar ket Reqt s
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5/19/11 Formulating an operations strategy Link overall organizational strategic objectives to resource level objectives Use measures of success – ie. Critical success indicators Assess current performance vs the competition (benchmarking) Gap-based approach - competitive
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5/19/11 Four Challenges Within
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Unformatted text preview: 5/19/11 Four Challenges Within Must be ethical (moral) ◦ Does it affect customer or worker safety? Is waste disposed properly? Must be international ◦ Is uniformity of practices applicable in all countries? 5/19/11 Four Challenges Within Must be creative. There are blocks though to being creative ◦ Trade-offs – ie. Increase in quality is increase in cost ◦ Focus on efficiency – planning and control systems emphasize efficiency over creativity ◦ Specializing creativity – categorizing 5/19/11 Implementation Success Top management support Business driven Strategy drives technology Change strategies are implemented Invest in people as well as technology Manage technology as well as people...
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