kuliah-01 - Introduction to Operations Management What Is...

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Unformatted text preview: Introduction to Operations Management What Is Operations Management? Production is the creation of goods and services Operations management (OM) is the set of activities that creates value in the form of goods and services by transforming inputs into outputs Operations management is the management of an organizations productive resources or its production system. A production system takes inputs and converts them into outputs. The conversion process is the predominant activity of a production system . The primary concern of an operations manager is the activities of the conversion process. What Is Operations Management? Organizational Model Marketing Marketing MIS MIS Engineering Engineering HRM HRM QA QA Accounting Accounting Sales Sales Finance Finance OM OM Organizing to Produce Goods and Services Essential functions: Marketing generates demand Production/operations creates the product Finance/accounting tracks how well the organization is doing, pays bills, collects the money Organizational Charts Operations Teller Scheduling Check Clearing Collection Transaction processing Facilities design/ layout Vault operations Maintenance Security Finance Investments Security Real estate Accounting Auditing Marketing Loans Commercial Industrial Financial Personal Mortgage Trust Department Commercial Bank Figure 1.1(A) Figure 1.1(A) Organizational Charts Operations Ground support equipment Maintenance Ground Operations Facility maintenance Catering Flight Operations Crew scheduling Flying Communications Dispatching Management science Finance/ accounting Accounting Payables Receivables General Ledger Finance Cash control International exchange Airline Figure 1.1(B) Figure 1.1(B) Marketing Traffic administration Reservations Schedules Tariffs (pricing) Sales Advertising Marketing Sales promotion Advertising Sales Market research Organizational Charts Operations Facilities Construction; maintenance Production and inventory control Scheduling; materials control Quality assurance and control Supply-chain management Manufacturing Tooling; fabrication; assembly Design Product development and design Detailed product specifications Industrial engineering Efficient use of machines, space, and personnel Process analysis Development and installation of production tools and equipment Finance/ accounting Disbursements/ credits Receivables Payables General ledger Funds Management Money market International exchange Capital requirements Stock issue Bond issue and recall Manufacturing Figure 1.1(C) Figure 1.1(C) Why Study OM? OM is one of three major functions (marketing, finance, and operations) of any organization We want (and need) to know how goods and services are produced We want to understand what operations managers do OM is such a costly part of an organization Options for Increasing Contribution Sales Sales $100,000 $100,000 $150,000 $150,000 $100,000 $100,000 $100,000 $100,000 Cost of Goods...
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kuliah-01 - Introduction to Operations Management What Is...

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