Review for Quiz 2

Review for Quiz 2 - Grading s: rce 2 Quizze 40 pe nt at e I...

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Grading 2 Quizzes: 40 percent In class, close book with “cheat sheet” Time: 10:30 am to 11:30 am, Monday, April 6 About 30 multiple-choice questions Safety net Final exam: 60 percent Final grade = max{q1+q2+0.6F, F, q1+0.8F, q2+0.8F}
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Service design (5) Waiting line (5) Decision analysis Nature of services Service-System Design Matrix Why waiting occurs?  Performance-productivity tradeoff Four Queueing  models ( Excel spreadsheets ) Independent and pooled systems How to reduce waiting? Decision tree Expected monetary value (EMV) Expected value of perfect information  Sensitivity analysis Location (8) Issues in facility locaton Factor rating, LP, Centroid Capacity (3) Capacity measures Capacity requirement and cushion Evaluating capacity alternatives  capacity in services
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Linear Programming Basic concepts formulation
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M/M/1 queue R: arrival rate; T p : processing time; Utilization = RT p Average no. in service = RTp
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This note was uploaded on 05/21/2011 for the course ISOM 111 taught by Professor Hu,inchi during the Spring '10 term at HKUST.

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Review for Quiz 2 - Grading s: rce 2 Quizze 40 pe nt at e I...

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