The purpose of this paper is to explore the use of Merit Pay and Incentives as
motivators for increased productivity.
The key focus is the system at Richmond
To do so, one must begin at the beginning.
The use of financial incentives (financial rewards) paid to workers whose
production exceeds some predetermined standard was popularized by Frederick Taylor
in the late 1800s.
As a supervisory employee of the Midvale Steel Company, he had
become concerned with what he called "systematic soldiering".
This was the
tendency of employees to work at the slowest pace possible and the fact that some
of these same workers still had the energy to run home and work on their cabins,
even after a hard 12-hour day.
Taylor knew that if he could find some way to
harness this energy during the workday, huge productivity gains would be achieved
Thus was born the concept of motivational and incentive systems.
What is "motivation?"
The root word is "move" which would mean that anyone
who is moved to do something is motivated.
Therefore, sitting on a tack, or at
least the pain associated with it is a motivator. For those of us in Graduate
School, we are aware that without a "B" average we will be eliminated from the
Maintaining that average is our motivator.
Attaining the certificate of
graduation is our incentive. In psychology, at its most basic, a motivator is that
which impels or compels an individual to act toward meeting a need.
physiological level, thirst, hunger and sex are motivators or drives.
basic needs which must be met.
Relating this to a hospital environment, it is not base compensation which
drives the employee, but what the base compensation can satisfy in a higher level
Money can't buy love, but it can buy some security such as insurance
After basic and security needs are met, compensation is not the
motivator, but what compensation represents is (REFERENCE?).
One statement that must be made before continuing is that needs are varied and
can occur concurrently or over a period of hours or days, etc.
And, needs are
Hunger is a drive:
The satisfaction of hunger can take several forms and,
usually, when one is hungry one also is a little thirsty.
Then, if the book, Tom
(AUTHOR, YEAR), was any indicator, food and drink enhance the sexual drive
((MAY NEED TO TELL A BIT ABOUT THE PREMISE OF THE STORY AND HOW IT RELATES IN CASE
SHE HASN'T READ IT).
Sooner or later, one has to rest.
..and so it goes.
note that a number of needs or motivators may be "acting" at the same time.
hospital settings, especially those that are undergoing restructuring needs are
The same employee who is driven by a salary motivator may now be