BSBMGT608.docx - Section A Scenario You are an employee of XYZ Consulting working with the organization for a year now Coffeeville has requested XYZ

BSBMGT608.docx - Section A Scenario You are an employee of...

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Section A Scenario: You are an employee of XYZ Consulting, working with the organization for a year now. Coffeeville has requested XYZ Consultants for their services and your employer has trusted you with the assignment. Coffeeville keeps on losing its valuable Human Resources, this is indicated by a high employee turnover. This incurs an extra cost to Coffeeville as training new Human Resources, takes time and cost. You are required to come up with a report and presentation suggesting Coffeeville on how improve the current situation. Write a detailed 800-1000-word report, covering the following areas: 1. Plan strategies and give suggestions to improve Coffeeville’s management of Human Resources using key performance indicators/performance measures. The existing HR strategy can be termed as appropriate enough to meet business objectives and support the business plan. Here, the Coffeevile’s management of Human Resources objectives are to offering highest quality of HR expertise, develop sustaining relationship, benchmarking. The new plan lays emphasis on retaining staff, offering continuous learning, developing a support work culture and encouraging diversity at workplace. All these practices will support in developing sense of satisfaction among staff members and will also encourage them to give their best towards success of Coffeeville. Here is the complete list of the most important human resources KPIs t o improve Coffeeville’s management of Human Resources using key performance indicators Absenteeism Rate : Evaluate the engagement of Coffeeville’s employees Overtime Hours : Monitor your employees' workload in detail Training Costs : Analyze the investments in Coffeevile’s employees Employee Productivity : Track the overall effectiveness of Coffeeville’s workforce Cost per Hire : Analyze what it takes to find the perfect fit Recruiting Conversion Rate : Find the best recruitment method Time to Fill : Monitor how long Coffeeville’s need to find a new employee Turnover Rate : See how Coffeeville’s retention efforts work Female to Male Ratio : Understand the gender diversity in Coffeeville’s company Part-Time Employees : Watch the evolution of part-time workers over time Average Time Stay : See how long Coffeeville’s employees stay in your company 2. Interpret at least two different texts through analysing, evaluating and integrating facts and ideas – for example: Performance reports Questionnaires/interview data/stakeholder feedback Organisational records e.g. financial, sales, etc. Performance reports – whether a person or team is meeting targets and any areas they need to improve
Questionnaires/interview data/stakeholder feedback – whether there are any trends in the feedback e.g. are customers complaining about the same thing?

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