Importance of Effective
Communication in the Workplace
KEY TO SUCCESS
WHAT YOU SAY
HOW YOU SAY
“WORDS ARE THE MOST POWERFUL DRUG
USED BY MANKIND”.
(
RUDYARD KIPLING)
“TO LISTEN CLOSELY AND REPLY WELL
IS THE HIGHEST PERFECTION WE ARE
ABLE
TO
ATTAIN
IN
THE
ART
OF
CONVERSATION”.
“LA ROCHEFOUCAULD”
WHAT IS COMMUNICATION ?
“COMMUNICATION IS THE PROCESS
OF TRANSMITTING INFORMATION
FROM ONE PERSON TO ANOTHER”.
“THE TRANSFER OF INFORMATION
AND UNDERSTANDING FROM ONE
PERSON TO ANOTHER PERSON”.
CONT
(Keith Davis)
COMMUNICATION IS REPRESENTED
BY:
7% WORDS – WHAT WE SAY
38% SOUNDS – TONE
55% BODY LANGUAGE – HOW WE SAY IT
WHY COMMUNICATE?
COMMUNICATION SATISFACTION
CORELATES WITH JOB SATISFACTION
AND JOB PERFORMANCE.
COMMITMENT CORRELATES WITH JOB
SATISFACTION AND PERCEPTIONS OF
GOOD SOCIAL AND INTER-PERSONAL
CLIMATE.
EFFECTIVE COMMUNICATION
EFFECTIVE
COMMUNICATION
OCCURS
WHEN THE MESSAGE RECEIVED IS AS
CLOSE AS POSSIBLE AS THE MESSAGE
INTENDED
TO
BE
SENT
–
MUTUAL
UNDERSTANDING.
