Managment Chpter 1&2

Managment Chpter 1&2 - 1. Managers today must deal with...

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1. Managers today must deal with dynamic forces that create greater change than ever before. Among many forces that are creating a need for managers to rethink their approaches, there have recently been four major waves of change: globalization, technological change including the development and applications of the Internet, knowledge management, and collaboration across organizational boundaries. 2. Because business is a competitive arena, you need to deliver value to customers in ways that are superior to what your competitors do. Competitive advantages result from innovation, quality, service, speed, and cost. 3. Despite massive change, management retains certain foundations that will not disappear. The primary functions of management are planning, organizing, leading and controlling. Planning is analyzing a situation, determining the goals that will be pursued, and deciding in advance the actions needed to pursue these goals. Organizing is assembling the resources needed to complete the job and
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This note was uploaded on 05/25/2011 for the course BUSN 1003 taught by Professor Carr,r during the Spring '08 term at Arkansas State.

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Managment Chpter 1&2 - 1. Managers today must deal with...

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