Chapter 6 Mgmt 346 Spring 2011

Chapter 6 Mgmt 346 Spring 2011 - Storming: defining roles,...

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Chapter 6: Working and Writing in Teams Mgmt 346 Dr. Vlajcic In the news case study: IBM’s Rob Nicholson, who has to collaborate with a team of 50 colleagues from three countries. What are the challenges? (language and cultural barriers, dividing up t he work.) What helps? (Technology, commitment to common goals and procedures.) Why use teams? Generally better decisions, because of different perspectives and expertise. Better productivity. Greater “buy in” and so less resistance to change. Better employee morale. Less risk. Three basic dimensions of teamwork: Informational: the content (problems, data, solutions). Procedural: how we get things done. Interpersonal: personalities, cooperation, loyalty, etc. Possible roles and activities: Seeking information Listening Writing Giving information and opinions Summarizing Synthesizing Evaluating Coordinating Enforcing rules and deadlines How do we make teams work? First recognize how teams form: Forming: getting to know who’s who.
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Unformatted text preview: Storming: defining roles, responsibilities, and rules. Norming: things settle down. Performing: steady progress, work is getting done. Nota bene: Conflict can arise during the storming phase, and during team work. This is good if we have the right kind of conflict: Cognitive conflict: keep the focus on ideas and issues. (Good!) Avoid Affective conflict, which focuses on personalities and feelings (Bad!) Also: avoid groupthink, which is just conformity. Defeats the purpose of a team! Characteristics of Effective Teams Small size but diverse makeup. Agreement on purpose. Agreement on procedures. Ability to handle conflict. Good communication. Collaboration, not competition. Ethical. Willingness to share leadership. Collaborative Writing Make sure the purpose is clear. In brainstorming, listen to everyone without judgments. Plan the document carefully. Know who will do what. Compose drafts. Revise, edit, proofread....
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This note was uploaded on 05/25/2011 for the course MGMT 346 taught by Professor Vlajcic during the Spring '11 term at Moraine Valley Community College.

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Chapter 6 Mgmt 346 Spring 2011 - Storming: defining roles,...

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