Chapter 2

Chapter 2 - Chapter 2 Supply Chain M anagement Systems...

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Unformatted text preview: Chapter 2 Supply Chain M anagement Systems (SCM) – I T system that automates t racking of i nventory and information among business processes and across companies. Just-In-Time (JIT) – method of producing and delivering products designed to cut excess i nventory and i ts associated warehousing costs while simultaneously stocking enough products to avoid losing sales – just the r ight amount. Inter-modal t ransportation – the use of multiple forms of t ransportation in the f low of p roducts from origin to destination Strategic Opportunities of SCM 1. Fulfillment – ensuring the r ight parts come in the r ight quantity at the r ight t ime 2. Logistics – minimizing the cost of safe, reliable delivery 3. Production – ensuring productions lines have access to the parts they need w hen they need them in order to keep functioning smoothly 4. Revenue & Profit – ensuring sales are not lost due to empty shelves 5. Cost & Price – keeping the part costs and product prices at acceptable levels Custom Relationship Management Systems (CR M) – uses information about c ustomers to gain insight into their needs, wants, and behaviors. Multi-channel service delivery – a company offering multiple methods of customer i nteraction (phone, web, e-mail, fax, etc.) Sales Force Automation Systems (SFA) – automatically t racks all the steps in the sales p rocess. Front office systems – primary interface with customer; order taking, sales, manufacturing Back office systems – fill and support customer orders IT culture 1. Top-Down Silo 2. Mat r ix 3. Fully In tegrated Enterp r ise Resource Planning Systems (ERP) – collection of integrated softwa re for business everything ...
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Chapter 2 - Chapter 2 Supply Chain M anagement Systems...

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