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Unformatted text preview: Chapter 2
Supply Chain M anagement Systems (SCM) – I T system that automates t racking of
i nventory and information among business processes and across
Just-In-Time (JIT) – method of producing and delivering products designed to cut excess
i nventory and i ts associated warehousing costs while simultaneously stocking
enough products to avoid losing sales – just the r ight amount.
Inter-modal t ransportation – the use of multiple forms of t ransportation in the f low of
p roducts from origin to destination
Strategic Opportunities of SCM
1. Fulfillment – ensuring the r ight parts come in the r ight quantity at the r ight
2. Logistics – minimizing the cost of safe, reliable delivery
3. Production – ensuring productions lines have access to the parts they need
w hen they need them in order to keep functioning smoothly
4. Revenue & Profit – ensuring sales are not lost due to empty shelves
5. Cost & Price – keeping the part costs and product prices at acceptable levels
Custom Relationship Management Systems (CR M) – uses information about
c ustomers to gain insight into their needs, wants, and behaviors.
Multi-channel service delivery – a company offering multiple methods of customer
i nteraction (phone, web, e-mail, fax, etc.)
Sales Force Automation Systems (SFA) – automatically t racks all the steps in the sales
Front office systems – primary interface with customer; order taking, sales, manufacturing
Back office systems – fill and support customer orders
IT culture 1. Top-Down Silo
2. Mat r ix
3. Fully In tegrated
Enterp r ise Resource Planning Systems (ERP) – collection of integrated softwa re
for business everything ...
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- Spring '08