Individual Homework Oct4

Individual Homework Oct4 - customer needs, disciplined use...

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Individual Homework Quality is the degree to which a set of inherent characteristics fulfils requirements. The better these requirements are fulfilled, the more satisfaction is brought to the customer. Quality is what builds the brand name, or the relationship between the customer and the product, to come back for more and spread the good word. Low quality can increase the cost of a product since the company is responsible for fixing its defects and flaws, whether the defect is caught before or after being sold. These costs are known as internal and external failure costs. Six sigma is a comprehensive and flexible system for achieving, sustaining, and maximizing business success. Six sigma is uniquely driven by close understanding of
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Unformatted text preview: customer needs, disciplined use of facts, data, and statistical analysis, and diligent attention to managing, improving, and reinventing business processes. Six sigma targets a goal of no more than 3.4 defects per million opportunities. A normal curve is a bell-shaped curve that is symmetrical about the mean of the population. The normal curve relates to quality since it shows the relationship between the number of defective units and the population. The problem assuming a normal curve is that it is not accurate since defects are not under control. Using a normal curve, if a process is at six sigma, there would be no more than two defective units per billion produced....
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This note was uploaded on 05/26/2011 for the course BA 320 taught by Professor Mattwimble during the Fall '10 term at University of Michigan-Dearborn.

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Individual Homework Oct4 - customer needs, disciplined use...

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