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Unformatted text preview: customer needs, disciplined use of facts, data, and statistical analysis, and diligent attention to managing, improving, and reinventing business processes. Six sigma targets a goal of no more than 3.4 defects per million opportunities. A normal curve is a bell-shaped curve that is symmetrical about the mean of the population. The normal curve relates to quality since it shows the relationship between the number of defective units and the population. The problem assuming a normal curve is that it is not accurate since defects are not under control. Using a normal curve, if a process is at six sigma, there would be no more than two defective units per billion produced....
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This note was uploaded on 05/26/2011 for the course BA 320 taught by Professor Mattwimble during the Fall '10 term at University of Michigan-Dearborn.
- Fall '10
- Project Management