WORK2218Week7 - Week 7: Communication cont. & Conflict...

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Week 7: Communication cont. & Conflict WORK2218 Daniel Nyberg
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Part 1: Communication cont.
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Receiver Receiver Decode Decode message message Encode Encode feedback feedback Form Form feedback feedback Sender Sender Form Form message message Encode Encode message message Decode Decode feedback feedback Transmit Transmit message message Transmit Transmit feedbac feedbac k Receive Receive encoded encoded message message Receive Receive feedback feedback Noise Communication process model
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Communication barriers Filtering Perception Selective attention Perceptual organization/interpretation Perceptual errors Language jargon ambiguity Information overload © Photodisc. With permission.
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Non-verbal communication Actions, gestures, facial expressions, etc Transmits most info in face-to-face meetings Influences meaning of verbal and written symbols Less rule bound than verbal communication Important part of emotional labour
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Powertalking strategies Positive talk Give credit Learn from experience Accept responsibility Persuade others Decisive speaking Tell the truth
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Getting your message across Empathise Repeat the message Use timing effectively Be descriptive
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ACTIVE LISTENING Sensing Sensing Postpone evaluation Postpone evaluation Avoid interruptions
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This note was uploaded on 05/27/2011 for the course WORK 2218 taught by Professor - during the One '09 term at University of Sydney.

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WORK2218Week7 - Week 7: Communication cont. & Conflict...

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