07 extrinsic Handouts.key

07 extrinsic Handouts.key - Extrinsic Motivation: Using...

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Extrinsic Motivation: Using Rewards and Reinforcement in Organizations $9.00/hour $17.46/hour Stock prices: Walmart down 21%, Costco up 56% Sales: Walmart $516/sq ft, Costco $795/sq ft Employee turnover: Walmart 50%, Costco 20%
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What is motivation? Motivation is: Willingness to exert high levels of effort towards organizational goals Desire and commitment Performance = ability x motivation Where does motivation come from? Extrinsic rewards OfFce space Intrinsic rewards ±ast company poll Reinforcements and rewards Most common, usually only “motivator” Base pay, beneFts, perks Newer forms Variable: tied to goals Equity Cafeteria beneFts
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Examples 6-month paid sabbatical after 10 years (Amex) Schedule Fexibility (Best Buy) Child care or senior care (SAS) Others Half off symphony tickets College tuition Country club membership Extrinsic motivation Using reinforcers to get desired behavior Operant Model: reward contingent on behavior Elicit behavior Reinforce with reward immediately, persistently
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This note was uploaded on 05/28/2011 for the course PSYCH 260 taught by Professor Akutsu during the Spring '08 term at University of Michigan.

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07 extrinsic Handouts.key - Extrinsic Motivation: Using...

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