This preview has intentionally blurred sections. Sign up to view the full version.View Full Document
Unformatted text preview: Competitive priorities Cost Quality Flexibility Speed *Product-process matrix – figure 6.2 Service-process matrix – figure 5.5 Design process – figure 4.1 Idea generation methods Improving quality of design – especially Quality Function Deployment (QFD) Characteristics of services Service design process Figure 5.4 Differences in service design for high/low contact services – Table 5.1 Process strategy – what is it? why is it important? Outsourcing Process selection with break-even analysis Process plans and process analysis Blueprints Bills of material Assembly charts Operations sheet Process flowchart Technology decisions Capacity planning - strategies Economies/diseconomies of scale *Basic facility layouts – fixed position, process, and product Block diagramming Relationship diagramming Cellular layout Site selection factors...
View Full Document
- Spring '09
- Management, (Normal Distribution), design process Figure, open book potential, *CPM/PERT network scheduling, Review chapter opening