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Unformatted text preview: Competitive priorities Cost Quality Flexibility Speed *Product-process matrix figure 6.2 Service-process matrix figure 5.5 Design process figure 4.1 Idea generation methods Improving quality of design especially Quality Function Deployment (QFD) Characteristics of services Service design process Figure 5.4 Differences in service design for high/low contact services Table 5.1 Process strategy what is it? why is it important? Outsourcing Process selection with break-even analysis Process plans and process analysis Blueprints Bills of material Assembly charts Operations sheet Process flowchart Technology decisions Capacity planning - strategies Economies/diseconomies of scale *Basic facility layouts fixed position, process, and product Block diagramming Relationship diagramming Cellular layout Site selection factors...
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- Spring '09