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Unformatted text preview: Turnover should be managed as a resource Performance: hardest to measure o Task performance o Learning/ innovation o Citizenship behaviors o Customer service o Counter-productive behaviors o A function of situational factors (structure, luck), personal factors (needs, wants) Need high levels of both Relationships: o Good attitudes lead to good participation (Exit, Voice, Loyalty, Neglect; if dissatisfied w/ job) o Good attitudes may or may not lead to good performance For some employees, some attitudes, and some kinds of performance this is true What if employees are too satisfied?: no motivation o Good participation leads to good performance o Good performance can lead to positive or negative attitudes: Depends on rewards and if they are valued o The virtuous cycle: Participation leads to High performance, if positive rewards are provided employees have goo attitudes, which lead to good participation...
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- Fall '10