This preview shows pages 1–2. Sign up to view the full content.
This preview has intentionally blurred sections. Sign up to view the full version.View Full Document
Unformatted text preview: o Motivate (create a sense of urgency): Help employees at all levels understand the business and personal consequences associated w/ the status quo Deliver competitive and financial information that clearly shows a significant problem, threat, or opportunity Work to reduce resistance and increase support for change by: Education: o Communicate information o Provide training Participation: o Input into planning as appropriate o Involve in implementation as appropriate Facilitation: o Provide resources o Remove obstacles Negotiation: o Emphasize/ increase gains o Deemphasize/ reduce losses Manipulation: o Token involvement (listening w/o acting) o Partial information Coercion: o Direct or indirect threats o Punishments o Dismissal...
View Full Document
This note was uploaded on 05/30/2011 for the course BUSI 405 taught by Professor Blackburn during the Fall '10 term at UNC.
- Fall '10