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Unformatted text preview: • Involve those most affected by the change, if they are motivated, have the skills/ abilities to have impact • Minimize surprises, unless we don’t want our competition to know beforehand • Start small and build, unless we don’t have the time, we don’t want competition to get hints • Publicize successes • Make sure the pieces “fit” • Reinforce the new (punish the old) • Evaluate results and modify as needed • Be prepared to change, again (learn how to change)...
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- Fall '10
- Management, Scout Motto, step change process