TQM BBA 8 WK 5 & 6 - The Management System Human...

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The Management System Human Resource Practice Instructor: Muhammad Naveed BBA-BAHRIA
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Toyota Georgetown Toyota’s Georgetown, Kentucky, plant has been a three-time winner of the J.D. Power Gold Plant Quality Award. When asked about the “secret” behind the superior Toyota paint finishes, one manager replied: “We’ve got nothing, technology-wise, that anyone else can’t have. There’s no secret Toyota Quality Machine out there. The quality machine is the workforce -- the team members on the paint line, the suppliers, the engineers -- everybody who has a hand in production here takes the attitude that we’re making world-class vehicles.”
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Think 1. The HR is the only one that competitors cannot copy, and the only one that can synergize, that is, produce output whose value is greater than the sum of its parts. 1. Deming emphasized that no organization can survive without good people, people who are improving. 1. After leadership, people are the most important component of total quality. 1. Businesses are learning that to satisfy customers, they must first satisfy employees. employees satisfaction lead to customer satisfaction and loyalty to the organization.
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Human Resource Management Human resource management consists of activities designed to provide for and coordinate all the people of an organization. These includes: determining the organization’s HR needs; recruiting, selecting, developing, counseling, and rewarding employees; acting as a liaison between unions and government organizations; and handling other matters concerning employee well-being. develop policies and procedures to ensure that employees can perform multiple roles. develop cooperative, productive, flexible, and innovative work environment HRM seeks to build a high performance workplace and maintain an environment for quality excellence.
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HRM Objectives TQM based HRM practices work to accomplish the following task: Communicate the importance of each employee’s contribution to total quality. Stress quality-related synergies available through teamwork. Empower employees to “make a difference”. Reinforce individual and team commitment to quality with a range of rewards and reinforcements. These goal are realized by leading companies through the following practices (see next slides)
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6 Leading Practices The HRM practices used by leading TQ companies include: Integration of human resource plans with strategic objectives and action plans to fully address the needs and development of the entire workforce. Promote cooperation and skill sharing across work units and locations. Jobs design of work to promote organizational learning, innovation, and flexibility with changing business needs. Empower individuals and teams to make decisions that affect quality
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This note was uploaded on 05/27/2011 for the course MANAGEMENT 346 taught by Professor Tahirmasood during the Spring '11 term at Bahria University.

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TQM BBA 8 WK 5 & 6 - The Management System Human...

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