TQM BBA 8 WK 4 - The Management System Leadership and...

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The Management System Leadership and Strategic Planning Instructor: Muhammad Naveed BBA-BAHRIA
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Leadership for Quality Leader - create clear and visible quality values, and integrate these values into the organization’s strategy. In quality oriented organizations leaders should “lead for quality”. They should ensure that the principles of TQM are adopted and used throughout their organizations. Some action may include: Gathering data before expressing an opinion and backing up actions with facts. Being aware that quality is defined by customers and acting on that awareness. Using quality tools when appropriate and making their benefits visible to all. Expecting and driving commitment and accountability throughout the organization.
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Leadership for Quality (contd:) Strategy - is the pattern of decisions that determines and reveals a company's goals, policies, and to meet the needs its stakeholders. Formal strategies contain three elements: 1. Goals to be achieved. 2. Policies that guide or limit action. 3. Action sequences, or programs, that accomplish the goals. Through an effective strategy, a business creates a sustainable competitive advantages Leaders have the authority and responsibility to influence people and systems , they hold key positions as decision-makers and motivators in making and carrying out the organization’s plans.
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Strategic Planning The process of envisioning an organization’s future and developing the necessary goals, objectives, and action plans to achieve that future. Role of strategic planning is to align work processes with strategic directions, and ensure that improvement and learning reinforce organizational priorities. Through strategic planning, leaders mold an organization’s future and manage change by focusing on an ideal vision of what the organization should and could be three, five, or more years in the future.
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The Baldrige “Leadership Triad” Leadership Strategic Planning Customer and Market Focus Operations
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Executives Leadership Focuses on the role of senior management/managers in guiding an organization to fulfill its mission and meet its goals. Many activities that senior executives perform include the following. Defining and communicating business directions Ensuring that goals and expectations are met Reviewing business performance and taking appropriate action Creating an enjoyable work environment Seeking input and feedback from customers Ensuring that employees are effective contributors Motivating, inspiring, and energizing employees Recognizing employee contributions Providing honest feedback
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Five Core Leadership Skills Vision - leaders are visionaries and they have to manage for the future, not for the past. Visionary leaders create mental and verbal pictures of desirable future states and share these visions with their organizational partners, suppliers and employees. Empowerment
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This note was uploaded on 05/27/2011 for the course MANAGEMENT 346 taught by Professor Tahirmasood during the Spring '11 term at Bahria University.

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TQM BBA 8 WK 4 - The Management System Leadership and...

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