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Message Analysis - Message Analysis...

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Message Analysis 1 Running Head: Message Analysis Message Analysis Crystal Spracklen-Edmunds October 25, 2010 University of Phoenix Jackie Rose
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Message Analysis 2 Introduction In today’s demanding society people communicate in many ways: text and instant messaging, e-mail, phone, video conferencing, and networking through social media outlets. Communication requires the achievement of three elements. One, a message must be sent to another person. Two, the message must be received by the person. Finally, the information must be assessed so that a response can be processed. This process is not simply the process of sending and receiving messages, but providing a thought out response as well. Business communication describes the activities during the transmission of information and analysis, and feedback of the information to accomplish an organizations goal. Business dictionary defines communication as a, “Two-way process of reaching mutual understanding, in which participants not only exchange (encode-decode) information but also create and share meaning”(WebFinance, Inc., 2010). Businesses must communicate to demonstrate their ideas, views, and to keep a relationship with its stakeholders. Therefore, business communication is the process of conveying thoughts, opinions, and information from one person to another to obtain a common goal. E-mail has accelerated communication between individuals. Friends and family can communicate effortlessly anytime of day. E-mail enables businesses to inform customers of valuable information, changes, and sales. This paper will review three E-mails in relation to the communication process and the proper intentions of their use. Receiving a Business Message (Appendix A)
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Message Analysis 3 Howard Saccolitti, an Academic Counselor for University of Phoenix is responsible for helping the customer achieve their goals in the school process. Howard recently has contacted Crystal, the customer, via phone. The discussion informed Crystal that she could graduate earlier by testing out of Humanities and Social Science. Howard is at work; his environment is affected by his ability to be knowledgeable and professional. Many factors such as office etiquette and the demanding events affect Howard’s communication process. The e-mail, or message, in Appendix A was written to Crystal, as a follow-up to the previous conversation. “Part of being a true professional in your business e- mails is reflecting respect for the other side’s time as well” (WordPress Consultant Judith, 2010). With a quick response, Howard has shown his professionalism, and the respect for Crystal’s time. He included a greeting, a descriptive subject, and his intentions were clear. Howard added to his professionalism with proper grammar, and a courteous signature at the end.
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