Chapter 20: Email and Other E-communication197CHAPTER 20: EMAIL AND OTHER E-COMMUNICATIONChapter outline•Guidelines for email•Guidelines for sending attachments•Guidelines for sending faxesKey guidelines for email and other e-communication•Use your Northwestern account to send email•Write a subject line that clearly indicates the purpose of the message•Keep individual paragraphs and the overall email as short as possible•In the first paragraph, indicate the message's context, purpose, and main point•Provide enough details in the body to convey the main point clearly•Conclude by stating what you want the reader to do with the informa-tion you have provided•Use a polite and respectful tone•Check and re-check for typos and other errors before you hit “send”•Copy your teammates and instructors•Use clear filenames and common file formats for attachmentsIn EDC, you will be communicating frequently with team members, instruc-tors, clients, and other interested parties. As in the business world, most ofthis correspondence will be through email.As you probably know, people in business and other professions receive alarge number of emails each day. A 2006 study at a technology companyfound that the average employee received 87 emails a day (Fisher, Brush,Gleave & Smith, 2006). Thus, it is crucial that you craft each email so that thereader pays attention to it, can understand it easily, and acts on it in the wayyou want. This chapter offers advice for achieving those objectives.
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