bus 526 1st ass

Bus 526 1st ass - Assignment#1 Conflict Management Negotiation Presented by Rami C Dirani To Dr Travis O Davidson Strayer University Arlington VA

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Assignment #1 Presented by Rami C. Dirani To Dr. Travis O. Davidson Strayer University Arlington, VA April 24, 2011
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Conflict Management & Negotiation 2 Given the conflict situation provided, explain how to apply three conflict management approaches. Which one do you think would be the most effective and explain why According to the text book we have 5 types of conflict management approach. Integrating, obliging, dominating, avoiding and compromising. Each type could best work at a determined conflict situation and could be inappropriate to use in another situation. I believe in our case study the conflict is not complex, the other party is only complaining, synthesis of ideas is needed to come up with a better results as a solution, at the end both teams work for the same company and they have the same business objectives to achieve. There is one party that is more powerful, the audit team, which may be given authority from superiors to conduct an audit and probably to pick up a sample unit more often than the other. It is the audit team manager responsibility to take the decision either to continue with the policy and procedures by focusing during their audit on one or more team, or by choosing sample randomly. "Concern about both one's own and other party's outcomes encourages a problem-solving strategy; concern about only one's own outcomes encourages contending; concern about only the other party's outcomes encourages yielding; concern about neither party's outcomes encourages inaction." (Dean Pruitt, 1991) If the audit manager has the authority to focus on some units, the contending approach could be the best. His job as an audit unit manager is to find which unit is performing poorly, and definitely that unit will resist and complain. If the audit manager cares for both parties output he would prefer to compromise with the units and try to find a common ground and meet half way, some people will see this as laziness to problem solving, the manager avoid to solve the real problem because he might
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Conflict Management & Negotiation 3 discover further problems that will need to be solved, or maybe he is using a diplomatic way to finish his work with the most possible outcome for his team. If the manager feels that the complains are serious and if his mission is to finish the audit
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This note was uploaded on 05/30/2011 for the course BUS 515 taught by Professor Blossom during the Spring '10 term at Strayer.

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Bus 526 1st ass - Assignment#1 Conflict Management Negotiation Presented by Rami C Dirani To Dr Travis O Davidson Strayer University Arlington VA

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