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Project paper - ORLJ 5003: Section 2 Adecco Group North...

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ORLJ 5003: Section 2 Adecco Group North America: Human Resources Solutions to Declining Profitability Group 3 Brett Bloemer Johann Joh Terrance McKnight Laura O’Neill Rebecca Stilwell November 16, 2009
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EXECUTIVE SUMMARY This paper will analyze the current issue of declining profitability at Adecco Group North America and the opportunities that lie within the role of the Human Resource Department to positively impact and ameliorate this problem. Through in-depth research into the state of the business and industry, and with information provided by the company’s Investor Relations team and a group member who is a current employee at Adecco, it was determined that current Human Resources methods directly affect two root causes of the overall problem of profitability – low competency and low job commitment of Adecco colleagues. This paper will explore six integrated solutions to improve the expertise and motivation of Adecco colleagues through key Human Resources practices. Each solution is addressed through its impact on the overall problem and is supported by research and best practice rationales. In addition, each recommendation includes the inherent risks that require consideration in order to circumvent any negative effects associated with the new proposed methods. 2
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Overview Adecco Group North America (“Adecco”) is a subsidiary of Adecco S.A., headquartered in Zurich, Switzerland. Adecco S.A. is the largest temporary staffing firm in the world and is the leader of the North American temporary staffing market. Adecco Group North America has three business lines: Lee Hecht Harrison, specializing in outplacement and leadership consulting; Ajilon Professional Staffing, specializing in staffing and recruitment of professionals; and Adecco General Staffing, specializing in non-exempt temporary staffing. Adecco Group North America is the sixth largest employer in the United States, as all temporary or contract workers (“associates”) are employees of the firm, working on its behalf at a diverse group of companies (“clients”). Industry Globally, the Human Resources services market declined 3% from 2007 to 2008. Professional staffing and general staffing accounted for approximately 32% and 68% of the market, respectively. The decline in worth globally for the professional staffing segment from 2007 to 2008 was 1%, compared to a decline of 4% for the general staffing segment (2008 Annual Report, 2009). Corporate Strategy Adecco’s Senior Leadership Team has identified a dual approach to increasing profitability as it relates to the two business segments: general/temporary staffing and professional staffing (Appendix I). The general staffing business offers temporary staff to large enterprise companies. This business line employs a strategy of cost leadership, as its profit margin is driven by using specialized solutions to effectively reducing expenses at the highest level of revenue generation possible. 3
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Project paper - ORLJ 5003: Section 2 Adecco Group North...

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