Improving Club IT

Improving Club IT - Improving Club IT Running head:...

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Improving Club IT 1 Running head: IMPROVING CLUB IT Improving Club IT Joey D. Finley University of Phoenix
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Improving Club IT Club IT is a nightclub owned by Lisa Tejada and Ruben Keys. As many other business owners, Lisa and Ruben realized that information technology allows any organizations to survive and thrive in today’s market. Therefore, they decided to improve their information management capabilities. More specifically, Lisa and Ruben should consider using supply chain management, enterprise resource planning, and customer relationship management. Sales would increase, employee relations would improve, and internal operations would run more efficiently. This research paper will evaluate Club’s IT resources, customers, and supply chain; it will define three problems and provide three IT solutions (ERP, SCM, and CRM) to resolve the problems. Finally, it will discuss how various departments within Club IT may use the proposed solutions. Club IT’s Resources, Customers, and Supply Chain Club IT’s website lists items such as t-shirts, baseball caps, glass mugs, and shot glasses that customers will be able to buy at the nightclub. IT also specify that club IT members will receive a 10% discounts. The website along with the club’s calendar has dining menus included. Advanced ticket purchases are available for the Friday and Saturday night concerts; however, they may only be acquired in person or by phone (Virtual Company: Club IT, n.d.). Club IT’s community includes childless young professionals, college students, tourists, and business
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This note was uploaded on 05/31/2011 for the course BUS 204 taught by Professor Enricodigiammarinojr during the Spring '10 term at Kaplan University.

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Improving Club IT - Improving Club IT Running head:...

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