motivation2handouts - Motivation 2 The Job Characteristics...

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Motivation 2
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The Job Characteristics Model: Its Basic Components CORE JOB DIMENSIONS CRITICAL PSYCHOLOGICAL STATES PERSONAL AND WORK OUTCOMES Experienced meaningfulness of the work Experienced responsibility for outcomes of the work Knowledge of the actual results of the work activities Moderators Knowledge and Skill Employee growth need strength Context satisfactions Skill variety Task variety Task significance Autonomy Feedback High internal work motivation High-quality work performance High satisfaction with the work Low absenteeism and turnover
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Skill Variety Skill Variety: The opportunity to do a variety of job activities using various skills and talents High: The partner in an accounting firm who solicits clients, oversees large-scale audits, conducts performance reviews, determines the organizational strategy. Low: A CA who does tax returns all day.
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Task Identity Task Identity: The extent to which a job involves doing a complete piece of work, from beginning to end
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This note was uploaded on 05/31/2011 for the course MGT B23 taught by Professor D.zweig during the Fall '10 term at University of Toronto- Toronto.

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motivation2handouts - Motivation 2 The Job Characteristics...

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