Chapter 9 - Chapter 9...

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Chapter 9
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Explain the concept of quality in its relation to the supply  function Analyse the multiple role that purchasing ahs in ensuring  internal service quality Explain the differences in the basic points of departure of  the founders of the quality management concept Analyse the concept of quality and explain the different  approaches to this concept Identify where in the supply chain standards should  influence purchasing decisions Integrate quality elements in the supplier relationship  programme Design and implement a quality control programme for  supply management
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1. Explain the quality concept in purchasing and  supply management Technical aspect Business management explanation Page 126
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Provide the reasons, from a purchasing point of  view, as to why internal service quality is of  crucial importance. Page 127 -128 
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This note was uploaded on 06/02/2011 for the course ECON 211 taught by Professor Anon during the Spring '10 term at Rotterdam Business School.

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Chapter 9 - Chapter 9...

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