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This document is Business Monitoring and Evaluation Report It is part of the supporting for Assessment Task 3 of BSBMGT617.BSBMGT617 Assessment Task 3 Name: Huihui XuID: SCM1418Ozhouse CleanBusiness Performance Monitoring and Evaluating reportOzhouse Clean is one year since the business plan was implemented and as the Operations Manager, as reviewing the performance of the business against the performance indicators identified in the plan, testing performance indicators used and changes to performance indicators.The business provides window pick-up of dry cleaning, laundry, and alteration service in Melbourne that will surely attract customer attention. Working customers may find this service is convenient for them and want to try it. If they are satisfied with the service quality they will likely become repeat customers. When the patronage happens continuously, they become loyal customers of the service. These customers will recommend Ozhouse Clean to their friends and coworkers. As more and more customers use this service, Ozhouse Clean image is enhanced and we will gain more and more market share.Business performance overviewOzhouse Clean possess good information about the market and knows a great deal about the common attributes of its most prized customers. Mother's House Cleaning Service will leverage this information to better understand who is served, their specific needs, and how Mother's can better communicate with this group.Ozhouse Clean is providing its customers with a professional, residential house cleaning service, aimed at the upper echelon of the market. Mother's seeks to fulfill the following benefits that are important to its customers.Professionalism: All employees will be well trained to exude professionalism from all of their actions and conversations.Convenience: Mother's will provide its services in the manner that is most convenient to the customer, including arranging for visits when the owner is not home.