APOORVA JAIN.pdf - A PROJECT STUDY REPORT ON “E-BANKING AND...

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APROJECT STUDY REPORTONE-BANKING AND CUSTOMER SATISFACTION WITHBANKING SERVICESUBMITTED BY:SUBMITTED TO:APOORVA JAINDr. Rajesh Kumar TailorREG NO. 170903004B.COM VI SEMESTERDEPARTMENT OF COMMERCESCHOOL OF BUSINESS AND COMMERCEMANIPAL UNIVERSITY JAIPUR
DECLARATIONI hereby declarethat the dissertation entitled “E-Banking and Customer Satisfaction withBanking Services” has been submitted in the partial fulfilment of the requirement of thedegree “B.com Hons.”This is my original work not submitted for the award of any other degree, diploma,fellowship or any other similar title or prize.(APOORVA JAIN)B.com Hons.170903004
ACKNOWLEDGEMENTFirst and the most of all I would like to express my deepest gratitude to my guide, Dr. R KTailor, I have been amazingly fortunate to have a great mentor on the path of my research whoadded much of value to the entire work. His patience and support helped me to overcome manycrisis situations, and his constant guidance and encouragements has kept me moving furtherand finish this dissertation.I am thankful to Ms Teena Shivnani, Head Department of Commerce for giving me the rightadvice at the right time and being a source of motivation.I am thankful to the authorities and staff of Manipal University Jaipur for various supportsduring my studies.Most importantly, none of these would have been possible without love and patience of myfamily, (my dear father and mother) who put their faith in me and supported me with theirunconditional love and constant encouragement in the entire process of my research.Finally, I appreciate all concerned people who co-operated with me in this regard and havemade this dissertation possible. At the end, I would like to say thanks to India for thisopportunity.SIGNATUREApoorva Jain
TABLE OF CONTENTSS.no.ContentsPage no.Chapter - 1INTRODUCTION61.1 E-Banking7-91.2 Difference between e-banking and traditional banking101.3 Electronic Delivery channels11-151.4 Facets of E-Banking15-161.5 Advantages of E-Banking16-181.6 Constraints inE-Banking18-201.7 Evolution of E-Banking20-2218 Banking structure in India221.9 Evolution of E-Banking: worldwide22-231.10 Evolution of E-Banking in India23-241.11 Consumer behaviour in E-Banking24-25Chapter- 2LITERATURE REVIEW262.1 Introduction272.2 Books27-282.3 PhD. And Research paper28-29Chapter- 3REESEARCH METHODOLOGY303.1 Research Methodology31-323.2 Data Collection323.3 Sample design32-333.4 Tools and techniques of analysis33Chapter- 4OBJECTIVE OF THE STUDY344.1 Objective of the study35
4.2 Scope of the study35-364.3 Limitations of the study36Chapter- 5DATA ANALYSIS AND INTERPRETATION37Graphs and pie charts38-45Chapter-6CONCLUSIONS46Findings47Conclusions48Recommendations49Chapter-7QUESTIONNAIRE50-52Chapter- 8BIBLIOGRAPHY53
CHAPTER 1INTRODUCTION
INTRODUCTION1.1 E-BANKINGElectronic banking is perhaps the greatest accomplishment of electronic trade. Thisdevelopment of e-business can be ascribed to fast change in Web innovation and Internet

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