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Exam 2_Study Guide

Exam 2_Study Guide - MGMT4010/4020: Exam2StudyGuide ,...

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MGMT 4010/4020: Foundations of Leadership II Exam 2 Study Guide Listed below are various concepts discussed in class and in the text, which will be used as a basis for  Exam 2.  Please note: some of the material covered in class is not in your textbook.  Make sure that you can  define each concept, as well as discuss its components/dimensions, processes, influences, consequences and  management practices that facilitate them (if they apply).  The exam will consist of multiple choice questions or  true/false questions.  The exam will cover the following topics: Communications (Chapter 8 by Nelson & Campbell) Conflict and Negotiation (Chapter 13 by Nelson & Campbell) Power and Politics (Chapter 11 by Nelson & Campbell) Communication Communication model  Understand the overall model, its component parts and how everything is related Reflexive listening Know its definition Know what it involves Types of communication One-way Two-way What’s the role of silence? What’s the role of eye contact? Leader communications What makes for good versus bad leaders? Barriers and gateways to effective communication Communication barriers o Types of obvious barriers and how they impact communication o Types of not so obvious barriers and how they impact communication Communication gateways
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