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Employee_Relations_1_-_Assessment_2_-_Jessica_Soares_de_Oliveira__-_S40060133.docx

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Family Name:SOARES DE OLIVEIRAGiven Name:JESSICAStudent ID: Course:S40060133DIPLOMA OF LEADERSHIP ANDMANAGEMENTModule: Trainer’s name:Employee Relations 1 –Assessment 2Noel de SilvaDate Due: Date Submitted:22/05/201922/05/2019Declaration: I certify that this assignment is entirely my own work. I have provided fullreferencing to the work of others. The material in this paper has not been submittedbefore.Assessment 2Written or Oral Questions1.Anticipate what resistance you may encounter from staff members andpropose ways to resolve and document any issues, including:a.Negotiation (5 marks)
Potential conflicts:disagreements about how employees shouldbe rewarded, resistance through the acceptance of the policiesand procedures of the organization about pay raise.Responding to this conflict:Categorize the response of the organization in two dimensions:1. how important or unimportant it is to satisfy their needs and2. how important or unimportant it is to satisfy the other person's needsAccess to bureaucratic approaches (rules, procedures)Integrate a third-party intervention to find a distributive (win-lose) bargaining orIntegrative win-win.Documenting:Once the agreement has been made it should be formalized by writingup the agreement.b.Finding common ground (5 marks)

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