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Unformatted text preview: contacting you and/or the consumer by phone to suggest a way forward or to clarify the facts and issues involved. If we are unable to resolve the matter over the phone or if the nature of the case makes a written explanation more appropriate we will confirm our position in writing. This will give the adjudicators opinion of the case and set out how, in the adjudicators view, the case should be resolved. In some of our more complex cases, the adjudicator may seek to resolve the dispute by issuing a formal adjudication, which is sent to both parties at the same time. You and the consumer will each be given the opportunity to respond....
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- Spring '08