14_Internal_Performance_Measurement

14_Internal_Performance_Measurement - 14 Internal...

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Click to edit Master subtitle style 6/5/11 Internal Performance Measurement Accountancy 301 Measurement & Disclosure Professor Clifton Brown 14 October 13, 2010
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6/5/11 Determinants of performance Environment Strategy Organization Performance
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6/5/11 Strategy maps Busin ess Strat egy Busin ess Proce sses Finan cial Strat egy
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6/5/11 Access-based Needs-based Variety-based Starbucks strategy map Customer Intimacy Social responsibility Product/service quality Brand Image Customer Perspective Sources of differentiation
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6/5/11 Foodservice Licensing Brand Coffee roasting Retail stores Inventories Technology Starbucks strategy map Internal Perspective Operations Products R&D Green beans Resource management
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6/5/11 Industry forces Competitors Access Products/service s Manager training Barista training Starbucks strategy map Learning & Growth Perspective Employee Development Customer Preferences Strategic Surveillance
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14_Internal_Performance_Measurement - 14 Internal...

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