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Zusammenfassung SE OB10 Leadership Lessons1. TrustThe Pygmalion-Effect (?v=hTghEXKNj7g&t=250s)Performance Expectations:People attempt to validate their perceptions of reality even when these are faulty.The termsSelf-fulfilling ProphecyandPygmalion-Effectdescribe how an individual’sbehavior is determined by other’s expectations.If a manager expects big things from his people, they’re not likely to let them down.Similarly, if he expects only minimal performance, they’ll likely meet those lowexpectationsExpectations become reality!Positive expectations can change a persons’ perception of a situation, just asdramatically as negative expectationsThe Pygmalion-Effect occurs because we… (4 Factors)o… create a warmer climate for people for which we have high expectations;verbal and non-verbal (Climate Factor)o… give them more content, information and more difficult tasks (Input Factor)o… give them more chances to respond, work or talk (Response Opportunity)o… give them more and more differentiated feedback (Feedback Factor)The self-fulfilling prophecy has been found to affect the performance of students,soldiers, and even accountants.The Pygmalion-Effect is important for leadership, because it helps to create a warmerclimate, it helps to trust in one’s abilities (give them harder tasks), it helps by givingthem more feedback and more opportunities.KAHOOT FRAGEN & ANTWORTENKids in the Pygmalion experiment performed better because they…o… thought differently about themselveso… were treated differently by their teachers (?)The Pygmalion-Effect…o… describes how behavior is determined by other’s expectationso… is a kind of self-fulfilling prophecyThe Pygmalion-Effect is caused as teachers…o… create a warmer climate for those childreno… give those kids more chances to respond, talk, worko… teach more material to those childreno… give them more and more differentiated feedback1
Zusammenfassung SE OBTrust3 Pillars of Trust()1.Ability:is that group of skills, competencies, and characteristics that enable aparty to have influence within some specific domain.2.Benevolence:is the extent to which a trustee is believed to want to do good to thetrustor, aside from an egocentric profit motive3.Integrity:involves the trustor’s perception that the trustee adheres to a set ofprinciples that the trustor finds acceptable.How do the pillars come together to create trustworthiness?It’s a multiplication of the pillars: AbilityxBenevolencexIntegrity (if one pillar is 0, there isno trust). As a leader, you need to focus on all three pillars.KAHOOT FRAGEN & ANTWORTENThe pillars of trust are…oAbility (competence)oBenevolenceoIntegrityThe formula of trust is…oAbility x Integrity x BenevolenceTrust is “the willingness of a party to be vulnerable to the actions of another party based onthe expectation that the other will perform a particular action important to the trustor,

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Term
Spring
Professor
Missbauer
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