May 10, 2011-j&j

May 10, 2011-j&j - Johnson Johnson Company...

Info icon This preview shows pages 1–10. Sign up to view the full content.

View Full Document Right Arrow Icon
Johnson & Johnson Company
Image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Executive Summary This case highlights the importance of EAP programs, discussing the unique aspects of working with employees with special needs and discusses corporate culture. The short term and most urgent problem that needs to be addressed is a violent incident that occurred over a week ago, involving a special needs employee. The alternatives discussed included firing or suspending the employee in question, disciplining the shift foreman, instituting enhanced performance measures, having EAP stepping in, or hiring a supervisor to oversee ARC employees. It was decided that the employee be suspended, and have certain conditions imposed before returning to work, the shift foreman being disciplined, performance procedures for all staff instituted with EAP being a part of the training, procedures and follow up and monitoring .
Image of page 2
Standard Case Outline Introduction Background-external and internal Specific area of interest to case Problem Situation Analysis Alternatives (Pros & Cons) Conclusion (Justification & Contingency)
Image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Starting the Case Read the case once quickly to get a general idea Unique human resources conflict in a health care organization with mentally challenged employee with a spotless record . Scan the exhibits Credo & CMHA statistics Answer WHO/WHAT/WHERE/WHEN/HOW Mark Simpson/Major Incident/On site/8 days ago/Assault & Injury
Image of page 4
Problem Statement Identify issues and symptoms EAP’s their importance and effect, employees with special needs, corporate culture, group behaviour WHO must make a decision on WHAT to do to accomplish something ( WHY ) within a certain period of time ( WHEN) Who: Mark Simpson What: Recommendation to VP Why: Corporate culture very positive, BUT serious incident in contravention of company credo. When: Very quickly because of time lapsed between incident and complaint.
Image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Theory Corporate Culture Leadership Motivation Training procedures
Image of page 6
Analysis Corporate Culture Relatively small co., rumours will circulate Hiring of special needs individuals will now be under scrutiny Company’s focus on health employees is put to the test EAP Services Individual/Incident in Question Management did not know about horseplay Phillips did not always understand pranks and had mood swings Employees favourable towards Phillips-he is only 2nd ARC person hired Phillips stopped attending Violence unexpected
Image of page 7

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Implications Other employees thoughts if Phillips is fired Success or failure of ARC program-longer term effects Implications of Phillips not attending ARC Corporate Culture affected Boring work-not motivating, reason for horseplay and other social behaviours?
Image of page 8
Reasons for Incident?
Image of page 9

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 10
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern