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ARE112_Sp11_Notes03_OrgStructures - ARE 112 Spring 2011 I...

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ARE 112 – Spring 2011 Class Notes #3 – Organizational Structures and Dynamics ARE112_Sp11_Notes03_OrgStructures Page 1 of 3 I. Class Notes 1. Babe on Monday. You have a group assignment for that. 2. Do “The Young Woman Case” and the survey by the start of class on Wednesday the 13 th . You have a group assignment for that. 3. Exam #1 on Wednesday, April 20 th – SmartSite folder with study guide will be started this weekend. 4. You should have The Goal read by next week. II. Back to Management Science School of Management: Some Comments: Domain Analysis or the Sociotechnical Systems Approach (STS) - an example of the systems approach: “In the middle of the 20th century some of the optimistic predictions of the impact of technology on business efficiency and productivity were being confounded. There were many examples of the introduction of technology being associated with implementation problems often linked to resistance by the work force and a failure to achieve the expected benefits. Researchers, notably at the Tavistock Institute in London, with a background in the behavioral sciences (Sociology, Psychology, Anthropology) suggested that what was needed was a fit between the technical subsystem and the social subsystem 1 which together made up an organization. The technical subsystem comprises the devices, tools and techniques needed to transform inputs into outputs in a way which enhances the economic performance of the organization. The social subsystem comprises the employees (at all levels) and the knowledge, skills, attitudes, values and needs they bring to the work environment as well as the reward system and authority structures that exist in the organization. Later some authorities broadened the definitions to encompass the wider reach of the organization by including customers, suppliers, and the rules and regulations, formal and informal, which govern the relations of the organization to society at large. This became known as the environmental subsystem. The cornerstone of the sociotechnical approach, as the work of these researchers became named, was that the fit was achieved by a design process aiming at the joint optimization of the subsystems: any organizational systems will maximize performance only if the interdependency of these subsystems is explicitly recognized.
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