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gb-examenparcial-sig-2011enero-parte2-3-4de4-110202121253-phpapp01

Gb-examenparcial-sig-2011enero-parte2-3-4de4-110202121253-phpapp01

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Unformatted text preview: . . . . . . . . . ITCR-Maestría en Administración de Empresas Curso: AM1303 Sistemas de Información Gerencial – Examen parcial Instructor: M.Sc. Gerardo Brenes Página: 1 Nombre del estudiante: _________________________________________ Carné: _______________ Las preguntas que son de “ / ” (falso / verdadero) solo se debe poner (verdadero) ó (falso) según sea el caso. Las que dicen “ Multiple-Choice Questions “ es el estilo tradicional de escogencia única (solo se escoge una de las opciones planteadas y se anota la letra correspondiente. Las que dicen “essay-questions ” la idea es que respondan con un párrafo corto. En cada pregunta se incluye el nivel estimado de dificultad junto con una aproximación de la página del libro donde se encuentra la clave de la respuesta. Las preguntas son en inglés cortesía de Pearson Educación y están agrupadas por capítulo del libro. En este caso incluyen capítulos del 1 al 4. . Chapter 2 Global E-Business: How Businesses Use Information Systems True - False Questions 1. Operational management is responsible for directing the day-to-day operations of the busi- ness and therefore needs transaction-level information. Answer: Difficulty: Easy Reference: p. 52 2. Deciding whether to introduce a new product line is the responsibility of an operational man- ager. Answer: Difficulty: Easy Reference: p. 57 3. Operational-level manufacturing systems deal with the firm’s long-term manufacturing goals, such as where to locate a new plant. Answer: Difficulty: Medium Reference: p. 46 4. Transaction processing systems are most commonly used by the senior management level of an organization. Answer: Difficulty: Medium Reference: p. 52–53 5. A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business. Answer: Difficulty: Easy Reference: p. 52 1 . . . . . . . . . ITCR-Maestría en Administración de Empresas Curso: AM1303 Sistemas de Información Gerencial – Examen parcial Instructor: M.Sc. Gerardo Brenes Página: 2 6. A hotel reservation system is a typical example of a management information system. Answer: Difficulty: Medium Reference: p. 52 7. Management information systems typically support nonroutine decision making. Answer: Difficulty: Medium Reference: p. 53–54 8. The decision to grant credit to a customer is normally made by the middle manager. Answer: Difficulty: Medium Reference: p. 52 9. Transaction processing systems are the basic business systems that serve the operational level of the organization. Answer: Difficulty: Medium Reference: p. 52 10. Managers need TPSs to monitor the status of internal operations and the firm’s relations with the external environment....
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