COMP5940_MidTerm - 1. Describe the Expectations Management...

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1. Describe the “Expectations Management Matrix” discussed in class. Discuss how it is used to manage project expectations at the beginning as well as through the progress of a project. Expectations Management Matrix 100 % Negotiation 0% Scope X Cost X Schedule X For example, according to the matrix above, scope is the top priorities for this particular project. Cost is the next priority, and time fall at the bottom of the list. During the planning of a project, if a decision must be made that was not planned for; one of these priorities would have to be sacrificed in order to keep the project on track. The project would be delayed before the cost overrun, but the cost would overrun before scope would be lessened. Knowing in advance how these three factors play a role in the project will help manage the expectations of both the project team and project stakeholders. 2. Chapter 2 identifies a variety of attributes of successful leaders (see Figure 2.3 on page 61). Select two (2) of these attributes. For each of the two attributes you select, describe it in detail and give a real-world example from your own experience or from a well-known leader. Be Happy: Being happy is not a goal to set. It is easier to reach your goals if you are happy with what you have at the moment. Acceptance of what you have and where you are is a reason for happiness, which could lead to improvement. Expect and Accept Criticism: A person should accept criticism in a constructive way and should take the disapproval of others as a way of learning. You should always think about the disapproval of others as their opinion, but don’t make that control you. 3. Select two of the communications “lessons” presented in chapter 3. Describe the central principle of each of these two “lessons”. Give an example from your own experience for each When you are wrong, admit it: The central principle is changing the mood from confrontation to cooperation and it eases tensions. When someone is wrong and admitting his/her mistake, make sure as a leader to forgive him or her and not to bring it up again. This builds confidence in
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This note was uploaded on 06/09/2011 for the course BUSINESS 5970 taught by Professor Jhon during the Spring '09 term at Webster.

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COMP5940_MidTerm - 1. Describe the Expectations Management...

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