LaudonEss6_TIF_ch02 - Chapter 2 Information Systems in the...

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Chapter 2 Information Systems in the Enterprise 2-1 Chapter 2 Information Systems in the Enterprise True-False Questions 1. 1. It is possible for a single system to provide all the information an organization needs. Answer: False Difficulty: Easy Reference: p. 42 2. Well-conceived systems linking the entire enterprise typically require a significant amount of organizational and management change. Answer: True Difficulty: Medium Reference: p. 42 3. Enterprise systems, supply chain management systems, customer relationship systems, and knowledge management systems are types of enterprise applications. Answer: True Difficulty: Medium Reference: p. 42 4. At the management-level, systems are principally concerned with matching changes in the external environment with existing organizational capability. Answer: False Difficulty: Medium Reference: p. 43 5. Management-level systems keep track of the elementary activities and transactions of the organization. Answer: False Difficulty: Easy Reference: p. 43 6. Order processing and payroll are not functions of the TPS. Answer: False Difficulty: Medium Reference: p. 44 7. At the operational level of an organization, tasks, resources, and goals are predefined and highly structured. Answer: True Difficulty: Medium Reference: p. 45 8. Routine reports, simple models, and low-level analysis are processing characteristics of a DSS. Answer: False Difficulty: Medium Reference: p. 45 9. Professionals and staff managers are the primary users of a TPS. Answer: False Difficulty: Medium Reference: p. 45 10 . Promotion tracking is a major function of sales/marketing systems. Answer: True Difficulty: Easy Reference: p. 46 11 . MIS primarily serve the functions of planning, controlling, and decision making at the management level.
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Chapter 2 Information Systems in the Enterprise 2-2 Answer: True Difficulty: Medium Reference: p. 46 12 . TPS are so central to a business that the business could die if they suddenly become unavailable. Answer: True Difficulty: Easy Reference: p. 46 13 . TPS are typically a major source of data for other systems. Answer: True Difficulty: Easy Reference: p. 46 14 . MIS systems are very flexible and have good analytical capabilities. Answer: False Difficulty: Hard Reference: p. 47 15 . Decision-support systems are information systems at the organization’s operational level that combine data and sophisticated analytical models or data analysis tools to support semistructured and unstructured decision making. Answer: False Difficulty: Hard Reference: p. 47 16 . DSS have less analytical power than other systems and are created primarily to gather data to be analyzed by decision makers. Answer: False Difficulty: Easy Reference: p. 47 17 . ESS serve the strategic level of the organization.
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This note was uploaded on 06/09/2011 for the course CIS 101 taught by Professor Irenechen during the Spring '11 term at University of Southern Queensland, Ipswich.

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LaudonEss6_TIF_ch02 - Chapter 2 Information Systems in the...

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