LaudonEss6_TIF_ch10

LaudonEss6_TIF_ch10 - Chapter 10 Enterprise Applications...

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Unformatted text preview: Chapter 10 Enterprise Applications and Business Process Integration 10-1 Chapter 10 Enterprise Applications and Business Process Integration True-False Questions 1. Enterprise systems, supply chain management systems, and customer relationship management systems are types of major enterprise applications. Answer: True Difficulty: Medium Reference: p. 330 2. A very high percentage of enterprise applications fail to deliver promised benefits or cost much more to implement than originally anticipated. Answer: True Difficulty: Medium Reference: p. 332 3. The implementation of enterprise applications does not require extensive organizational change. Answer: False Difficulty: Medium Reference: p. 332 4. Enterprise software allows data to be used by multiple functions and business processes for precise organizational coordination and control. Answer: True Difficulty: Medium Reference: p. 333 5. One of the problems with enterprise software is that a company cannot rewrite the software to support the way their business processes work. Answer: False Difficulty: Hard Reference: p. 335 6. Companies can use state transition diagrams provided by the enterprise software to tailor a particular aspect of the system to the way it does business. Answer: False Difficulty: Hard Reference: p. 335 7. When doing business worldwide, enterprise-enabled organizations use enterprise systems to emphasize functional boundaries and deemphasize cross-functional coordination. Answer: False Difficulty: Medium Reference: p. 336 8. Enterprise systems can improve management reporting and decision making. Answer: True Difficulty: Easy Reference: p. 336 9. Enterprise systems help create the foundation for a supply-driven organization. Answer: False Difficulty: Medium Reference: p. 336 10. Primary advantages of enterprise systems include their ease of implementation and flexibility. Answer: False Difficulty: Medium Reference: p. 337 10-2 Enterprise Applications and Business Process Integration Chapter 10 11. One of the challenges associated with enterprise systems is realizing strategic value. Answer: True Difficulty: Medium Reference: p. 337 12. Enterprise systems require changes in business processes, organizational structure, and organizational culture. Answer: True Difficulty: Medium Reference: p. 337 13. The costs of enterprise systems are moderate compared to the benefits they achieve, are not noticeable, and often incur political support. Answer: False Difficulty: Medium Reference: p. 338 14. When building an enterprise system, the benefits are easily quantified at the beginning of the project. Answer: False Difficulty: Easy Reference: p. 338 15. The textbook cited a 2001 Conference Board report stating that 75 percent of the companies it studied failed to achieve their business objectives for at least 12 months after implementing enterprise systems....
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This note was uploaded on 06/09/2011 for the course CIS 101 taught by Professor Irenechen during the Three '11 term at Southern Queensland.

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LaudonEss6_TIF_ch10 - Chapter 10 Enterprise Applications...

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