LaudonEss6_TIF_ch11 - Chapter 11 Managing Knowledge in the...

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Chapter 11 Managing Knowledge in the Digital Firm 11-1 Chapter 11 Managing Knowledge in the Digital Firm True-False Questions 1. Because of their complexity and intangible benefits, knowledge-management systems represent only a minor area of information systems investment. Answer: False Difficulty: Medium Reference: p. 372 2. It is relatively easy to integrate knowledge management systems with business strategy. Answer: False Difficulty: Medium Reference: p. 372 3. All aspects of organizational knowledge can be captured and codified easily by using the knowledge systems now available. Answer: False Difficulty: Easy Reference: p. 372 4. Expert systems must be changed every time there is a change in the organizational environment. Answer: True Difficulty: Medium Reference: p. 372 5. Information systems that truly enhance the productivity of knowledge workers are easy to build because of the manner in which information technology can enhance higher-level tasks. Answer: False Difficulty: Easy Reference: p. 372 6. AI tools work best with complex, repetitive information-based activities. Answer: True Difficulty: Medium Reference: p. 372 7. Wisdom refers to concepts, experience, and insight that provide a framework for creating, evaluating, and using information. Answer: False Difficulty: Medium Reference: p. 373 8. Knowledge-based core competencies are the two or three things that an organization does best. Answer: True Difficulty: Medium Reference: p. 373 9. Knowledge-based core competencies are key organizational assets in the information economy. Answer: True Difficulty: Medium Reference: p. 373 10. Knowledge leading to effective and efficient productivity that competitors cannot match is a primary source of profit. Answer: True Difficulty: Medium Reference: p. 373
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11-2 Managing Knowledge in the Digital Firm Chapter 11 11. Organizational learning is the creation of new standard operating procedures and business processes that reflect the organization’s experience. Answer: True Difficulty: Medium Reference: p. 374 12. A database administrator is the senior executive in charge of the organization’s knowledge management program. Answer: False Difficulty: Medium Reference: p. 376 13. Enterprise-wide knowledge management systems are general-purpose firm-wide efforts to collect, store, distribute, and apply digital content and knowledge. Answer: True Difficulty: Medium Reference: p. 377 14. Knowledge networks are provided by knowledge workers, not by information systems. Answer: False Difficulty: Medium Reference: p. 379 15. Unstructured knowledge is all the digital information in a firm that does not exist in a formal document or a formal report that was written by a designated author. Answer: False
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LaudonEss6_TIF_ch11 - Chapter 11 Managing Knowledge in the...

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