Module_06 - Communication Communication Dr Retha Wiesner A...

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Unformatted text preview: Communication Communication Dr Retha Wiesner A Communication Model Communication Source Message Encoding Message Channel Message Decoding Message Feedback FUNCTIONS Inform Control Motivate Express Emotions Transparency 10­3 Receiver Common Small- Group Networks Common Chain Wheel Transparency 10­4 All-Channel Roadblocks to Effective Communication Roadblocks Distortion in any of the seven Distortion Components Components Communication Apprehension or Communication Anxiety Anxiety Small Group Networks and Effectiveness Criteria Criteria Criteria Criteria Chain Chain Moderate High Speed Accuracy Emergence Emergence of Leader Moderate of Member Member Satisfaction Networks Wheel Fast High All Channel Fast Moderate High None Moderate Low Moderate High Reducing the Negative Consequences of Rumours Reducing Announce Timetables for making important Announce decisions decisions Explain decisions and behaviours that may Explain appear inconsistent or secretive appear Emphasize the downside, as well as the upside Emphasize of current decisions and future plans of Openly discuss worst case scenarios Non Verbal Communication Non Body Movements (Kinesics) Intonations or emphasis given to Intonations words words Physical difference between sender Physical and receiver and Facial expressions Barriers to Effective Communication Barriers Filtering Selective perception Emotions Language Four Requirements for Active Listening Four Intensity Empathy Acceptance Willingness to take responsibility for Willingness completeness completeness Behaviours Relating to Effective Listening Behaviours Make eye contact Exhibit affirmative head nods Exhibit and appropriate facial expressions and Avoid distracting actions or gestures Ask questions Paraphrase Avoid interrupting the speaker Don't overtalk Make smooth transitions between the roles Make of speaker and listener of Behaviours Related to Effective Feedback Behaviours Focus on specific behaviours Keep feedback impersonal Keep feedback goal orientated Make feedback well timed Ensure understanding Direct negative feedback toward Direct behaviour that is controllable by the Improving Cross Culture Communication Improving Assume differences until similarity is Assume proved proved Emphasize description rather than Emphasize interpretation interpretation Practice empathy Treat your interpretation as a hypothesis Treat only only Linking Leadership and Communication Linking Get CEO Commitment Match actions and words Ensure two-way communication Emphasise face-to-face Emphasise Share responsibility Confront bad news Shape the message for intended audience Treat communications as an ongoing process ...
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This note was uploaded on 06/09/2011 for the course MGT 5000 taught by Professor Rethawiesner during the Spring '11 term at University of Southern Queensland, Ipswich.

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