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Unformatted text preview: 1 CASE NO. 1 (Please follow prescribed Case Analysis Guide as you analyze the case) SIA Corporation In the early years of the new century, it wasnt hard to see that Pacific Plans Corporation couldnt keep doing business the old-fashioned twentieth-century way. Chief knowledge officer Jerry Santos fully realized he owed his new position in the newly created knowledge management department to this challenge. Headquartered in the Makati, Pacific Plans was an umbrella organization offering a wide range of insurance products to commercial customers of all sizes throughout the country and, increasingly, to multinational corporations throughout the world. Over the years it had diversified into various types of insurance by absorbing smaller companies until it now consisted of more than 30 separate business units. Each had its own hierarchy, characterized by strong top-down administration and the well-defined rules and procedures typical of the insurance industry; virtually every employee possessed specialized knowledge about a...
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This note was uploaded on 06/09/2011 for the course CS 072 at San Jose State University .