Chapter 10 post

Believability 3 101110 internalcommunicaons

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 Employee
Communica+ons
 •  Employees
want
their
informa+on
from
their
 supervisor
 •  Face‐to‐face
mee+ngs
is
always
#
1
 Four
Step
Communica+ons
Approach
 •  Strategic
–
Where
are
we
going,
what
about
 me
 •  Honest
–
truthful
communica+on,
facts
 •  Open
–
feedback,
two‐way
communica+ons
 •  Consistent
–
regular,
on‐+me
 –  As
an
organiza+on
 –  As
an
individual
 2 10/11/10 Tac+cs
 •  •  •  •  •  •  Internal
communica+ons
audits
 Online
communica+ons
 The
Internet
 Print
publica+ons
 Bulle+n
boards
 Sugges+on
Box
 Tac+cs
 •  Town
Hall
mee+ngs
 •  Internal
Video
 •  Face
to
face
communica+ons
 Computer
Tac+cs
 Computer
Tac+cs
 •  It’s
never
been
so
easy
to
be
misunderstood,

 misinterpreted
and
overlooked
 •  The
wriHen
word
remains
the
fundamental
 tool
of
communica+ons
 •  The
core
of
all
communica+on
is
content
 E‐Mail
 •  The
average
employee
spends
1
hour
and
47
 minutes
a
day,
dealing
with
e‐mail
 •  People
are
wri+ng
more
than
they
ever
have
 •  Cha...
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This note was uploaded on 06/13/2011 for the course JOUR 328 taught by Professor Klipstine during the Fall '10 term at South Carolina.

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