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Unformatted text preview: and increase overall performance. Other benefits of Knowledge Management Systems include better customer service, development of products and employee morale (Rainer &amp; Turban, 2009). A Knowledge Management System can enhance productivity by allowing more employees access to all knowledge that is located within the system; thereby increasing access to the best practices for productivity (Rainer &amp; Turban, 2009). Reference Rainer, R.K., Jr., &amp; Turban, E. (2009). Introduction to Information Systems (2nd Ed.). Hoboken, NJ: John Wiley &amp; Sons....
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- Spring '10