Cross-Cultural Communication Matrix

Cross-Cultural Communication Matrix - COM/285 Introduction...

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COM/285 Introduction to Business Communication University of Phoenix Material Cross-Cultural Communication Matrix Cross Cultural Communication Country Preferred communication style Non-verbal communication practices Business communication norms Strategies to increase cross-cultural communication South Africa South Africans prefer face-to-face meetings, that are relaxed. Written materials should be presented in both English and Afrikaans. One should avoid high pressure situations, never raise their voice and never interrupt another speaker (Expat Focus, 2010). One should dress conservatively, but casual. Eye contact is considered a sign of respect. One should shake hands with someone upon introduction (Expat Focus, 2010). People should be addressed as Mr. or Ms. and their last name. Meetings are relaxed and there should be plenty of time allotted for casual conversation. Appointments should be made in advance, and one should arrive promptly. One should avoid making appointments between mid-December
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This note was uploaded on 06/10/2011 for the course BUSINESS mgt 521 taught by Professor Klein during the Spring '10 term at University of Phoenix.

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