CheckPoint Problems at JetBlue

CheckPoint Problems at JetBlue - think flights should have...

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CheckPoint: Problems at JetBlue Problems at JetBlue By: Cheryl Overly 6/3/2011
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CheckPoint: Problems at JetBlue I think that the problems at jet blue during the storm, were a combination of both the managements faults and technology. I firstly don’t think that they should have had the passengers wait as long as they did, without trying to find a way to fix the situation. If they would have canceled flights sooner, customer might not have been as angry and they also would have had more time in between calls. I think that the management should have had a backup plan for if an emergency should come about. In any business the management team should always have disaster plans, you never know what could happen so it is always best to be prepared for everything. I also think that technology had an impact on some of the major issues that took place. Such as having trouble with the call volume, and also the problems with the luggage. During the crisis I think that the management should have done a lot of things different. Firstly I
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Unformatted text preview: think flights should have been cancelled sooner. I also think that there should have been easier ways for the passengers to reschedule their flights. They were already angry about having their flights cancelled, so I can fully understand them become more irritated having to wait on the phone for hours to reschedule the flight. In this situation I would have come to a decision about flights in quicker fashion so that our clients were not so angry over the wait. I also would like to think that I would have already had an emergency plan set up so that things would have gone more smoothly. I would also have talked to the customers sooner, for the most part they had no idea what was going on and this confusion made them even more stressed. Reference: Rainer, R. K., Jr., & Turban, E. (2009). Introduction to information systems: Supporting and transforming business (2nd ed.). Hoboken, NJ: Wiley. CheckPoint: Problems at JetBlue...
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CheckPoint Problems at JetBlue - think flights should have...

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