{[ promptMessage ]}

Bookmark it

{[ promptMessage ]}

Week%201%20Additional%20Readings%20BDMM%20Chapter%202%20

Week%201%20Additional%20Readings%20BDMM%20Chapter%202%20 -...

Info icon This preview shows pages 1–4. Sign up to view the full content.

View Full Document Right Arrow Icon
Chapter 2 Workflow and Process Analysis What You Will Find Out About in This Chapter ¾ Understand the objectives and the role of process analysis ¾ Recognise the differences between a functional and a processual view of organisations ¾ Use a process map to describe a workflow system ¾ Conduct process analysis for different types of businesses and for different purposes ¾ Evaluate an existing process from different perspectives ¾ Learn about some useful analytical tools
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Management Accounting for Change: Process Improvement and Innovation 24 2.1 INTRODUCTION ............................................................................................................................................. 25 2.2 BUSINESS PROCESSES AND THE ORGANISATION ............................................................................... 26 2.2.1 What is a Process? ...................................................................................................................................... 26 2.2.2 The Systemic Context of Processes ........................................................................................................... 26 2.2.3 The Generic Value Chain of Organisations ............................................................................................... 28 2.2.4 Processes, Sub-processes and Activities .................................................................................................... 29 2.2.5 Different Types of Processes ...................................................................................................................... 30 2.2.6 Workflow Management, Project Management and Process Analysis ...................................................... 31 2.2.7 Processual vs. Functional View of Organisations ...................................................................................... 33 2.3 WHAT IS PROCESS ANALYSIS? .................................................................................................................. 34 2.3.1 Objectives of Process Analysis .................................................................................................................. 35 Objective 1 - Understanding ............................................................................................................................ 35 Objective 2 - Monitoring ................................................................................................................................. 36 Objective 3 - Prioritising ................................................................................................................................. 36 Objective 4 - Problem Solving ........................................................................................................................ 36 2.3.2 Step 1 - Identify the Process ....................................................................................................................... 36 2.3.3 Step 2 - Charting the Existing Process ....................................................................................................... 37 2.3.4 Step 3 - Evaluating the Existing Process .................................................................................................... 40 Value-added Versus Non-value Added Activities .......................................................................................... 41 Performance Appraisal: Efficiency vs. Effectiveness ..................................................................................... 44 Evaluation of Value Parameters ...................................................................................................................... 45 2.3.5 Step 4 - Continuous Improvement and Business Process Re-engineering ................................................ 49 2.4 SOME USEFUL TOOLS FOR PROCESS ANALYSIS ................................................................................. 51 2.4.1 Root Cause Analysis ................................................................................................................................... 51 2.4.2 Fishbone Diagrams ..................................................................................................................................... 51 2.4.3 Statistical Process Control .......................................................................................................................... 53 2.4.4 Pareto Diagrams .......................................................................................................................................... 55 2.5 CONCLUSION .................................................................................................................................................. 57
Image of page 2